Your DukeCard is a vital part of your life at Duke University. The DukeCard serves as identification for all official interactions at Duke, provides access to everything from your residence hall to athletic events, and virtually eliminates the need to carry cash on campus. With your card, you’ll be able to use your meal plan, your Food Points and your flexible spending (FLEX) account.
RESIDENCE HALLS AND ACADEMIC BUILDINGS
Access to residence halls is controlled by your DukeCard. Use your card for access to your residence hall around the clock. Many other buildings on campus are locked after hours, but you’ll be able to use your DukeCard to gain access if you’re authorized. If you are not able to access a campus facility, you can check the status of your DukeCard to see if your card is active or inactive by visiting: https://dco31.oit.duke.edu/statuscheck/. Remember, your access may depend on attesting to the Duke Compact and COVID-19 policies, performing daily system monitoring or other factors. For more information, please visit returnto.duke.edu.
Your DukeCard allows you to access gyms on East and West Campus, tennis courts and other recreational facilities.
You’ll use your DukeCard, rather than tickets, for authorized access to athletic events, including basketball and football games on campus.
REPORT A LOST CARD IMMEDIATELY
If you lose your card, log into the eAccounts portal to suspend your card; this process blocks use of your account funds and access privileges.
As a first-year student, you are required to participate in a dining board plan, and you’ll use your DukeCard for access to the dining halls. For more information, see the Dining section of this book or visit dining.duke.edu.
Your DukeCard comes with your FLEX account set up for you. When you add credit to your FLEX account, you’ll be able to use campus laundry machines (very important!) and buy everything including food at campus dining facilities, stores, vending machines and even textbooks. You can add funds to your FLEX account with cash, check, debit card or Bursar charge. Visit DukeCard, here for more information.
If you see anyone propping a door open, abusing a DukeCard reader, or using someone else’s card, please notify Duke Police at 919-684-2444.
You can get your dining points and FLEX statements online through the eAccounts portal, dco31.oit.duke.edu/mydukecard/ or the eAccounts mobile app. Available information includes starting and ending account balances, an itemized list of all transactions for the current month and statements for the previous six months.
If you believe your account was improperly charged, take a copy of your sales receipt or account statement to the location where the transaction occurred. For other account issues, contact the DukeCard Office at 919-684-5800.