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The Basics to Help You Plan


phone: 919-684-4304 | email: |

Campus Mail Services will be sending e-mail notifications on your mailbox assignments. Your mailbox will be opened at the beginning of the semester. In addition, you can pick-up your mailbox keys at the Student Mailbox Center located in the Lower Level at the Bryan University Center on West Campus.

Parents, friends and relatives sending you mail or packages at Duke? Ordering books? Please have them send to your mailing address at Duke, using the address formats below:

U.S. Mail: (shipping via US Postal Service)

  • FIRST and LAST NAME (no nicknames)
  • Box # (Required)
  • Durham, NC 27708

Packages: (via private carriers (e.g. DHL, FedEX, UPS, etc.))

  • FIRST NAME, LAST NAME (No nicknames)/Box #
  • Your house, building, floor, Room#
  • Your Building Street Address
  • Durham, NC 27708
  • NOTE: Please provide your telephone if you can

The SMC is where students pick up their U.S. Mail. It is conveniently located in the lower level of the Bryan Center. The counter hours of operation are 8:30 am- 5:00 pm, Monday-Friday. (Closed weekends & University holidays.) Boxes are accessible 24/7. The SMC only provides incoming mail/package services.

Duke Campus Mail Services (DCMS) processes incoming U.S. Mail that is addressed to the campus and university. The staff only delivers U.S. Mail to mailboxes and not to street addresses. All U.S. Mail must have a Box # in order to identify, sort, and deliver it in a timely manner. Mail received without a Box # will cause a delay in mail delivery.

DCMS picks up mail and packages from the U.S. Postal Service daily. All packages are processed and logged into our internal package tracking system. Then students are notified by email or text message when a package is available for pick-up at the Student Mailbox Center. We have parcel lockers on-site as well.

NOTE: Please allow 24-48 hours for packages to be processed and delivered to Student Mailbox Center.


  • Your House, Building, Floor, Room #
  • Your Building Street Address
  • DURHAM, NC 27708

Campus Mail Services is currently receiving Inbound packages for Duke students from Private Carriers (off-Campus) until further notice.  

NOTE: Please allow 24-48 hours for packages to be processed and delivered to Student Mailbox Center located at the Bryan Center on West Campus.

Need to purchase stamps or mail packages? These services are available at the Duke Store in the Bryan Center. The U.S. Postal Service Station is located at the Duke Technology Center (DTC) on the 2nd floor. Just ask them for assistance! You can mail outgoing letters and packages from that location. For more information, you can call DTC at 919-684-8596.


Each house has its own personality and community, but common features include:

  • main common room with a piano and television; some have DVD, Blu-ray, and game system consoles
  • kitchen with stove and refrigerator
  • laundry facilities
  • vending machines
  • shared bathrooms
  • game tables such as pool and ping pong tables (these vary by house)

Each residence hall utilizes card-access entry and first-floor window security screens. Duke Police also operate substations on East Campus in Bell Tower and behind Wilson.

Individual bedrooms are not equipped with cable or internet TV. Common areas in your house have a shared TV with internet TV. Many students choose to bring a TV for gaming or for watching TV/movies through the streaming services purchased at the student’s expense.

Most buildings have a designated room for trash and recycling. Alspaugh, Blackwell, Pegram and Randolph have several trash and recycling nooks. Duke strongly supports recycling efforts and provides each student bedroom with a recycling container. Residence halls have single-stream recycling. Duke Recycles maintains a list of specific items that should be recycled:;


The differing architectural style of the residence halls on East Campus means that there really is no “typical” room. However, each room does have similar furnishings. When you move in, you will have:

  • bed and mattress (mattress size is 36” x 80”-bring “extra-long” twin sheets). NOTE: Trinity residence hall has 54” x 75” mattresses and residents should bring full-size sheets.
  • chest of drawers
  • closet or wardrobe (about 10 cubic feet)
  • student desk and desk chair
  • bookcase (not in Trinity residence hall)

Some rooms are carpeted and some have wooden floors. Once assigned, you can access the HRL website and find links to pictures of your building and some sample rooms. Additional furnishings, such as futons and rugs, may be added to the room with the consent of all residents of that room. Residents are responsible for all furnishings provided in the room. University-provided furniture may not be removed from the room.

Cleaning supplies are available for student use. Duke University does not clean individual bedrooms during the academic year. Students are expected to keep their rooms orderly and sanitary. Health and safety inspections of each room are completed once per calendar quarter.

Wireless network access is available in all residence hall rooms and common spaces. If you prefer wired connections, ports are available in every student room.

Students should plan to bring a cell/smart phone to use as their primary phone. Residence halls are equipped with signal boosters to enhance the quality of phone reception.