phone: 919-684-2200 | oit.duke.edu
Getting Started
The Office of Information Technology (OIT) is your source for network connectivity, software, and other IT resources at Duke. To get connected quickly to our high-tech campus, visit oit.duke.edu/about/new-duke/students. Our staff is available throughout your Duke career to help with all your technology needs.
PERSONAL COMPUTERS
The Duke Technology Center in the Bryan University Center sells computers configured specifically for Duke’s environment. If you plan to bring a computer from home, please check our recommended specifications at oit.duke.edu/help/articles/recommended-computer-specifications-oit-supported-software
EQUIPMENT ON LOAN
We have digital cameras, microphones, chargers, iPads, calculators, and other equipment available for short-term loan. Visit us on site or reserve on- line at oit.duke.edu/what-we-do/services/link-equipment.
NET ID, MFA, WIFI
Your “NetID” is your electronic key to online resources, including your Duke email account, DukeHub (course registration/grades), Sakai (course information), MyDuke (student portal), Box cloud storage and more. We’ll email your NetID to you before you arrive on campus, with instructions on how to set up a secure password. For added security, we require Multi-Factor Authentication (MFA, or two-step verification) for most online services that require a NetID. Once you have your NetID, enroll in MFA—visit oit.duke.edu/mfa. Use your NetID to connect all your devices to a secure wireless network at oit.duke.edu/wireless.
Your Duke email account is an important part of digital life at Duke; once it’s activated, begin checking your inbox for important messages. We recommend using the Microsoft Outlook mail client. Read more at oit.duke.edu/what-we-do/services/email-and-calendar.
TECH HELP
On Move-In Day and during Orientation Week, support will be close at hand. Throughout the year, visit oit.duke.edu/help to chat with our Service Desk, or call 919-684-2200. You can also visit us at The Link in Perkins Library.
PURCHASING A COMPUTER
Once during your time at Duke, you may borrow funds to purchase a computer.
SOFTWARE
Duke provides many free or discounted software applications and packages, including Microsoft Office and Adobe Creative Cloud. To see what’s available, visit software.duke.edu.
PRINTING
Duke offers free and low-cost printing at dozens of locations throughout campus—all you need is the ePrint app on your computer or mobile device. Once you send your print job, visit any ePrint station and swipe your DukeCard. Learn more at oit.duke.edu/what-we-do/applications/eprint.
DUKE MOBILE APP
Be sure to download the DukeMobile app—it includes an interactive campus map, dining locations, an event calendar, bus schedules, ePrint locations, and more. Available for Apple and Android devices.
LABS FOR INNOVATION
We manage several physical and virtual labs to foster creativity and innovation on campus. The new Technology Engagement Center (TEC) is the hub for technology on West Campus, featuring the Innovation CoLab’s flagship space with 3D printers, laser cutters and other digital fabrication tools. There is an arts-focused “makerspace” in the Rubenstein Arts Center, and a 3D printing lab in Lilly Library on East Campus. The Innovation Co-Lab provides workshops and lectures on coding, app development, and more. The Multimedia Project Studio in Perkins Library provides audio-visual studios and hands-on support for graphic and media projects. Virtual computing resources are also available for academic work requiring specific software packages.
MOBILE DUKE CARD
Add your DukeCard to your Apple or Android mobile device. Visit dukecard.duke.edu to learn more.
SECURITY
OIT and the IT Security Office are committed to helping you protect your computer and information from viruses and spyware. Learn more at security.duke.edu.